Policies

Privacy Policy

We prioritize your privacy and protect your personal data. This Privacy Policy outlines how we collect, use, and secure your information on our platform.

Last Updated: February 2026

Property Shield Services respects your privacy and is committed to protecting personal information shared with us. This Policy explains how data is collected, processed, stored, and protected.

1. Information We Collect
a. Information Provided Directly

• Name

  • Email address

  • Phone number

  • Company details

  • Property or inquiry information

  • Contact or proposal submissions

b. Operational Information

During service delivery we may process:

  • Resident or tenant contact data

  • Service requests and complaints

  • Vendor coordination records

  • Site access or operational documentation

Such data is processed per contractual obligations.

c. Automatically Collected Data

Website usage may generate:

  • IP address

  • Device and browser information

  • Usage analytics

  • Cookies data

d. Business Communications

Emails, calls, meetings, and service documentation exchanged during business engagements.

2. How We Use Information

Data is used to:

  • Respond to inquiries

  • Deliver services

  • Coordinate operations and vendors

  • Improve Website experience

  • Maintain property safety

  • Prevent fraud

  • Meet legal and contractual obligations

We do not sell personal data.

3. Cookies & Tracking

Cookies help improve Website performance and experience. Users may disable cookies through browser settings.

4. Data Sharing

Information may be shared only when necessary:

  • With trusted service providers

  • With property owners or RWAs when operationally required

  • When required by law

  • To protect legal rights

All partners must maintain confidentiality standards.

5. Data Security

Safeguards include:

  • Access restrictions

  • Secure digital systems

  • Controlled workflows

  • Vendor confidentiality agreements

However, no system is fully secure.

6. CCTV & Surveillance

At managed properties, CCTV is controlled by property owners or associations. Property Shield may access footage only for operational or safety purposes. Footage retention depends on site policy and law.

7. Legal Compliance

Operations align with applicable Indian laws including:

  • Information Technology Act, 2000

  • Digital Personal Data Protection Act, 2023

  • Labor and safety regulations

  • Municipal and compliance laws

8. Consent

By submitting personal information via the Website or through business engagement, you consent to processing as described in this Policy.

9. Your Rights

Subject to Indian law, individuals may:

  • Request data access

  • Request correction

  • Request deletion where permissible

  • Withdraw consent where applicable

  • Raise privacy concerns

Requests can be made via contact details below.

10. Data Retention

Data is retained only as long as required for:

  • Contractual purposes

  • Legal compliance

  • Audit or statutory requirements

Retention periods vary by data type.

11. Third-Party Links

External websites linked are not governed by this Policy. Users should review external privacy practices independently.

12. Grievance Officer & Contact

Privacy concerns or requests may be addressed to:


Grievance Officer – India
Property Shield Services
Email: legal@propertyshield.in
Response Time: Within 15 working days

13. Policy Updates

Policy updates will be posted with revised dates. Continued Website use implies acceptance.